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FAQs

General information

Please contact frontdoor@moonlight.com.au to see if your lost item has been handed in. To help us with your inquiry please include a description of the item and the city you are in.

We do not take pre-bookings for Bean Beds with a General Admission ticket. The only way to guarantee a Bean Bed is to purchase a Gold Grass ticket – which comes with the Bed included in the price. If you are hoping to hire one on the night, we’d advise turning up early (on or before gate open time). On busy nights they do sell out. Please see the VENUE tab for information about gate open times.

A child 2 years or under will be granted free entry to the Gold Grass section  - but they must be sitting on your lap or the grass during the film, as they will not have a ticket for their own Bean Bed. If you would like them to have their own Bean Bed, you will need to purchase a Gold Grass ticket for them. Any child 3-15 will need to have a Gold Grass ticket. There are no reduced price tickets for children or concession holders.

You are permitted to bring prams into the General Admission area and the Gold Grass section, but will have to fold it down for the screening of the film. This is to avoid obstructing the view of other patrons. We thank you for your understanding.

There is parking available on Plane Tree Drive and Hackney Road.

Gates open at 7pm. We suggest arriving early to ensure a great spot on the lawn. Give yourself time to relax and enjoy a picnic or our delicious onsite catering before the film. Screenings start at sundown, approximately 8.40pm in November, 8.50pm in December, 8.55pm in January and 8.40pm in February.

If your group is 40 or more then please Click here to complete an online inquiry form.

One of our friendly staff will be in contact with you to discuss discounted tickets and assist you with your function.

 

There is a licensed bar and catering at the venue providing a delicious range of snacks, light meals and hot and cold drinks.

Click here for summer 13/14 menu.

Adelaide’s Maltesers Moonlight Cinema is located at Botanic Park (adjacent to Adelaide Botanic Garden), Hackney Road Adelaide.

By public transport: Take a train to North Terrace Station in the city. Take the 99cx City Loop service bus (which leaves from the front of the station), or any of the 280, 281 or 282 bus routes to Botanic Park.

By car: Refer to the Adelaide Gregory’s guide Map 2, Ref K14. Enter the cinema via Plane Tree Drive. There is parking available on Plane Tree Drive and Hackney Road .

Click here for a map

If your screening has been cancelled due to a technical failure or the temporary closure of the venue, please retain your tickets and contact frontdoor@moonlight.com.au for instructions regarding exchanges. Maltesers Moonlight Cinema apologises for the inconvenience and disappointment.

Moonlight venues are largely smoke-free. However, every venue has a designated smoking area. Any person wishing to smoke is required to enter the designated smoking area.

You are most welcome to bring your own food and drinks (including alcohol) or enjoy something from our onsite caterers.

 

A limited number of bean beds are available for hire at the venue. Prices are $9. Alternatively you can bring low beach chairs (without legs), cushions, blankets and rugs. If you need to bring a chair, you will be directed to sit behind all other patrons at the cinema.

It is possible to bring dogs to Maltesers Moonlight Cinema venues. We love seeing happy pooches enjoy our beautiful park! Please just take note of a few house rules: If a dog is brought into the venue it must be kept on a short leash (2m or under) at all times. The owner is required to respect the park as well as other patrons by picking up after the dog and keeping it quiet during the film. Please bring a drinking container and plenty of water for your dog. These supplies are not readily available within the venue.

 

Aggressive dogs will be denied entry. If a dog becomes aggressive or fights with another dog once inside the venue, the owner will be told to immediately remove their dog from the venue. Dogs classified as “dangerous” or “restricted”, and dogs needing to be muzzled, will be denied entry.  If you are uncertain about the definition of “dangerous” and “restricted” dogs, please contact frontdoor@moonlight.com.au.  

 

Maltesers Moonlight Cinema is an outdoor event and is subject to adverse weather conditions. We try to go ahead with screenings wherever possible, and do not cancel for light/intermittent/potential rain. We strongly recommend you bring wet weather gear to screenings in case of rain (note the use of umbrellas during screenings is not permitted as it obstructs the view of other audience members). Screenings will be cancelled only if the weather poses a safety threat to patrons and staff. The decision to cancel a screening is made by the Venue Manager on site, and can be made at any time up to OR during the screening, as weather conditions are notoriously unpredictable. Patrons accept the risk that weather they consider unsatisfactory may occur on a screening night and acknowledge that tickets will not be re-validated unless a screening is officially cancelled by Moonlight Cinema.

In the event of an official cancellation, you will receive an SMS to the mobile number you entered when purchasing tickets online. Additionally, signage will be erected at the venue to notify patrons of the cancellation. Please note that Moonlight Cinema Head Office does not receive advance notification of a cancellation due to adverse weather, and so are unable to advise patrons of a cancellation.

Moonlight does not provide refunds on tickets in the event that a session is cancelled due to adverse weather conditions.* In the event that a session is cancelled due to adverse weather conditions, tickets will be automatically converted to a voucher redeemable for the same ticket type for a future session during the 2013/14 season. You must retain your original tickets (vouchers) in order to re-use them on another night. For information regarding how to re-book your session, please visit the FAQ ‘My session was Rained-Out. How do I Re-Book?’

*For complete Terms of Sale, please click here

 

Tickets

All gift voucher purchases are processed by Experience This. If you have ordered postal vouchers and they have not arrived yet, please email info@experiencethis.com.au. Or visit their website for more contact options: www.experiencethis.com.au

It’s the smartest way to go! All vouchers are subject to availability – so redeeming your gift voucher online is the only way to ensure you entry to the session you wish to attend. Please note that gift vouchers are paid tickets, and as such can be used for nights marked NFT (No Free List). There is a $1.10 booking free for tickets redeemed online. For instructions on how to redeem your  voucher please visit the FAQ section, ‘How do I redeem my Voucher or Season Pass?’

 

It’s the smartest way to go! Redeeming your comp voucher online ensures your entry to the session you wish to attend. Alternatively you can turn up on the night and head over to the Box Office, however entry will be subject to capacity. Please note that comp tickets are not valid on nights marked NFT (No Free List) and there is a $1.10 booking free for tickets redeemed online. For instructions on how to redeem your comp voucher please visit the FAQ section, ‘How do I redeem my Voucher or Season Pass?’

In the event of a rainout or cancelled session, all tickets are automatically converted into rainout vouchers for use at another session in the 2013/14 Summer Season. There are two options:

If you purchased your ticket online: You are now able to re-book online in advance of the new session you wish to attend. Please Click Here and follow the prompts. Please note you will need to have your booking reference code handy. This is located on the confirmation page when you make your booking, or on the receipt page of your Print-At-Home tickets. It is the 7-digit code beginning with “W”, NOT the individual ticket code.

If you purchased your ticket at the Box Office: Simply bring your rainout ticket to the session that you wish to attend. Tickets are subject to availability. Please bring the original ticket to be scanned at the gate – this way you avoid queuing at the Box Office. Terms of Sale apply.

Voucher:
You need to redeem your voucher online in advance of the session you wish to attend. Follow the steps below: Select the session you wish to attend and click on book tickets. Under the heading Redeem vouchers, tokens or gift cards, enter your voucher code and pin. NOTE: Please leave all Ticket Quantities at 0 (zero), or you will be charged for additional tickets. Click on continue and follow the prompts. Your Print at Home tickets together with a tax invoice will be emailed to you. Please note – $1.10 booking fee applies when booking online. Tickets cannot be redeemed for sessions marked NFT (No Free Tickets). Tickets are subject to availability. Terms of Sale apply.

Season Pass:
There are two ways to redeem your season pass. You can either redeem it at the box office on the night (subject to capacity) or book online in advance of the session you wish to attend. To redeem online, follow the steps below: Select the session you wish to attend and click on book tickets. Under the heading Redeem vouchers, tokens of gift cards, enter your voucher code and pin. (NOTE: Please leave all Ticket Quantities as 0 (zero), or you will be charged for additional tickets). Click on continue and follow the prompts. Your Print at Home tickets together with a tax invoice will be emailed to you. Please note – $1.10 booking fee applies when booking online. Tickets cannot be redeemed for sessions marked NFT (No Free Tickets). Tickets are subject to availability. Terms of Sale apply.

We accept payments from Visa and Mastercard. You may also use PayPal.

Online: moonlight.com.au
At the Box Office: You can visit the Box Office at Maltesers Moonlight Cinema venues, gates open at 7pm, however tickets are subject to availability.
Group Bookings: Discount ticket options are available to groups and individuals who may benefit from buying tickets in bulk. For more information on Group Bookings click here. We accept payments for group bookings from Visa and Mastercard.

We cannot process transactions on AMEX at the Box Office.

Student/Concession – To purchase a student/concession ticket, you must provide a valid student, transport concession or unemployment card.

Senior – To purchase a senior ticket, you must provide a valid seniors, pensioner or health care card.

Alternatively, present your current AHL or YHA membership card or PCCU credit card at the venue box office to receive the student/concession price.

All bookings are final, and we do not refund or exchange tickets for a mistaken booking or change of mind. Refunds and exchanges will not be made for inadvertently booking the wrong session. Please check the session details carefully on each page of the booking process. The session date, time, film title and city are available for review at each step of the process.

 

Refunds will not be given for a cancellation or termination due to adverse weather conditions. (See Adverse Weather Conditions FAQ for further details on the Rainout policy)

 

For full details of our refund policy please refer to our Terms of Sale here.

Gold Grass is a premium sectioned off area where you not only have the best view in the house and a reserved bean bed but you receive the VIP treatment.

Can I Upgrade my regular ticket to a Gold Grass ticket? Maltesers Moonlight Cinema cannot upgrade your ticket to Gold Grass.

Can I bring kids in to Gold Grass? Kids are welcome in Gold Grass however there are no reduced price tickets for children or concession holders.

Can I buy a gift voucher for Gold Grass?  To purchase your Gold Grass Gift Vouchers please visit www.experiencethis.com.au/Gift-Range/Movie-experiences/Moonlight-cinema

General Admission Adult: $18

Concession: $16

Seniors & Children (3 to 15 yrs): $14

Discount Thursday’s – $12**

Gold Grass (includes reserve bean bed in premium viewing area) – $32

*$1.10 booking fee per ticket for online bookings

**Please note that Discount Thursday’s do not apply on public holidays and evenings that have a preview film showing, in which case standard prices will be charged. Please consult the program prior to purchasing.

Once your online booking has been completed, you will receive an email with one PDF attachment. This contains your tickets and receipt page. Please Print all pages and proceed straight to the gate attendant with your printed tickets.

If you are unable to print your individual tickets, you can show them on your phone. Or you can go straight to the Box Office on the night and quote your receipt or booking number to receive your tickets. The receipt or booking number is the code displayed when you complete the booking. It starts with a “W”, and is also located on the receipt page of your ticket email attachment.

If you do not have your receipt or booking number, Box Office staff can search for your tickets using the email address that you used when booking the tickets.

Carers attending a disabled person will be admitted free of charge by identifying themselves at the gate with the person they are caring for.

Booking online

There is no way to upgrade a General Admission ticket to Gold Grass. All bookings are final and tickets cannot be transferred to another ticket type. Refunds will not be granted for mistaken bookings or change of mind.

After making a booking, a confirmation page will load and you will automatically receive a tax invoice and your print-at-home tickets by email. This email will usually come through in a few minutes but please allow up to 24hrs. Maltesers Moonlight Cinema makes every effort to ensure that emails are delivered swiftly to your inbox, however they are occasionally filtered out by spam or junk mail programs. If you do not receive your confirmation email, please check your Junk Mail folder.

If you are certain you have not received the confirmation email – the next step is to check your bank or Paypal account for signs of a successful transaction. If the transaction has been confirmed and money debited – this means that the booking has gone through but there was a problem with the email address you entered when you made the booking. Typographical errors are common, especially when booking on a mobile device, and this is the most likely reason for your ticket email not arriving.

In this case, please be assured that Box Office staff can locate your booking on site, and will be able to print your tickets on the night.

If you are still concerned, and would like further help locating your tickets, please contact frontdoor@moonlight.com.au. But we advise that there is a 3-day expected response time on email enquiries, so if your session is imminent the best thing to do is have our friendly Box Office staff locate your tickets on the night.

All bookings are final, and we do not refund or exchange tickets for a mistaken booking. Refunds and exchanges will not be made for inadvertently booking the wrong session, ticket type, or number of tickets. We ask that you please check the session details carefully on each page of the booking process. The session date, time, film title, quantity/type of tickets and city are available for review at each step of the process.

If your transaction fails there may be a problem with your credit card. An error message will appear on the screen and provide you with instructions. Please ensure that you check your credit card or PayPal statements before proceeding with a second booking, and check your email inbox for a confirmation receipt. If you have any concerns, contact frontdoor@moonlight.com.au before you try to book again.

Once your online booking has been completed, you will receive an email with one PDF attachment. This contains your tickets and receipt page. Please Print all pages and proceed straight to the gate attendant with your printed tickets.

If you are unable to print your individual tickets, you can show them on your phone. Or you can go straight to the Box Office on the night and quote your receipt or booking number to receive your tickets. The receipt or booking number is the code displayed when you complete the booking. It starts with a “W”, and is also located on the receipt page of your ticket email attachment.

If you do not have your receipt or booking number, Box Office staff can search for your tickets using the email address that you used when booking the tickets.

 

 

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