FAQs

Once your online booking has been completed, you will receive an email with one PDF attachment. Make sure you print all pages of this attachment not just the receipt which displays at completion of the transaction. The first pages are your Print-at-Home tickets. Simply take your printed ticket/s to the cinema gate for entry – no need to wait in line at the Box Office. Make sure you print all your tickets, and that each one prints with the barcode intact.

If you do not have your Print-at-Home tickets with you on the night, or you are unable to print them, simply present your receipt or booking number at the Box Office to receive your tickets. The receipt is the page that loaded when your booking was confirmed, and it is also the last page of the PDF ticket attachment. It is marked “Receipt Only” and the confirmation code starts with a “W”. If you do not have your receipt, Box Office staff can find your tickets by searching using the email address that you used when booking the tickets, or the credit card used to make the booking.

If your transaction fails there may be a problem with your credit card. An error message will appear on the screen and provide you with instructions. Please ensure that you check your credit card or PayPal statements before proceeding with a second booking, and check your email inbox for a confirmation receipt. If you have any concerns, contact frontdoor@moonlight.com.au before you try to book again.

Note: We do not accept Event Cinemas/Greater Union cash gift cards. If you are receiving an error message while trying to use one of these cards on the payment page, please do not try again. You will need to complete your booking using a credit/debit card, or PayPal only.

Opel Moonlight Cinema will not issue refunds for incorrect bookings. Tickets booked with Moonlight are not transferable to other sessions or venues. Please ensure your booking is correct before completing the transaction.

After making a booking you will automatically receive a tax invoice by email confirming your purchase. This email will usually come through in a few minutes but please allow up to 24hrs. Opel Moonlight Cinema makes every effort to ensure that emails are delivered swiftly to your inbox, however they are occasionally filtered out by spam or junk mail programs. If you do not receive your confirmation email, please check your _junk mail_ folder. If you are using a work email address, there may be an automatic filter on your network _ please enquire with your network administrator.

There is parking available on Plane Tree Drive and Hackney Road.

Opel Moonlight Cinema is an outdoor event and is subject to adverse weather conditions. Moonlight does not provide refunds on tickets in the event that a session is cancelled due to such conditions.* In the event that a session is cancelled by Moonlight due to adverse weather conditions, either prior to or during the film, tickets will be automatically converted to a voucher redeemable for the same ticket type for a future session in the 2012/13 season. You must retain your original tickets (vouchers) in order to re-use them on another night. For information regarding how to re-book your session, please visit the FAQ ‘My session was Rained-Out. How do I Re-Book?’

Patrons accept the risk that weather they consider unsatisfactory may occur on a screening night and acknowledge that tickets will not be re-validated unless a screening is cancelled by Moonlight. If you purchase reserved tickets for a specific date, we will add your mobile number to the rainout notification service. This means that in the event of a cancellation you will receive a free rainout SMS. You can then relay this message to your group. If a cancellation is called, moonlight.com.au will show the session as cancelled, and staff will be at the venue to notify patrons on arrival. *For complete Terms of Sale, please click here

It is possible to bring dogs to Opel Moonlight Cinema venues. If a dog is brought into the venue it must be kept on a short leash (2m or under) at all times. The owner is required to respect the park as well as other patrons by picking up after the dog and keeping it quiet during the film. For full terms and conditions email frontdoor@moonlight.com.au

A limited number of bean beds are available for hire at the venue. Prices are $7. Alternatively you can bring low beach chairs (without legs), cushions, blankets and rugs. If you need to bring a chair, you will be directed to sit behind all other patrons at the cinema.

You are most welcome to bring your own food and drinks (including alcohol) or enjoy something from our onsite caterers.

Moonlight venues are largely smoke-free. However, every venue has a designated smoking area. Any person wishing to smoke is required to enter the designated smoking area.

If your screening has been cancelled due to a technical failure or the temporary closure of the venue, please retain your tickets and contact frontdoor@moonlight.com.au for instructions regarding exchanges. Opel Moonlight Cinema apologises for the inconvenience and disappointment.

Adelaide’s Opel Moonlight Cinema is located at Botanic Park (adjacent to Adelaide Botanic Garden), Hackney Road Adelaide.

By public transport: Take a train to North Terrace Station in the city. Take the 99cx City Loop service bus (which leaves from the front of the station), or any of the 280, 281 or 282 bus routes to Botanic Park.

By car: Refer to the Adelaide Gregory’s guide Map 2, Ref K14. Enter the cinema via Plane Tree Drive. There is parking available on Plane Tree Drive and Hackney Road .

Click here for a map

There is a licensed bar and catering at the venue providing a delicious range of snacks, light meals and hot and cold drinks.

Click here for Summer 12/13 Menu

If your group is 20 or more then send an email to frontdoor@moonlight.com.au. We have discounted tickets and can help you out with your function.

Click here for more information on Group Bookings

Gates open at 7pm. We suggest arriving early to ensure a great spot on the lawn. Give yourself time to relax and enjoy a picnic or our delicious onsite catering before the film. Screenings start at sundown, approximately 8.40pm in November, 8.50pm in December, 8.55pm in January and 8.40pm in February.

It’s the smartest way to go! Redeeming your comp voucher online ensures your entry to the session you wish to attend. Alternatively you can turn up on the night and head over to the Box Office, however entry will be subject to capacity. Please note that comp tickets are not valid on nights marked NFT (No Free List) and there is a $1.10 booking free for tickets redeemed online. For instructions on how to redeem your comp voucher please visit the FAQ section, ‘How do I redeem my Voucher or Season Pass?’

Carers attending a disabled person will be admitted free of charge by identifying themselves at the gate with the person they are caring for.

Once your online booking has been completed, you will receive an email with one PDF attachment. Make sure you print all pages of this attachment not just the receipt which displays at completion of the transaction. The first pages are your Print-at-Home tickets. Simply take your printed ticket/s to the cinema gate for entry – no need to wait in line at the Box Office. Make sure you print all your tickets, and that each one prints with the barcode intact.

If you do not have your Print-at-Home tickets with you on the night, or you are unable to print them, simply present your receipt or booking number at the Box Office to receive your tickets. The receipt is the page that loaded when your booking was confirmed, and it is also the last page of the PDF ticket attachment. It is marked “Receipt Only” and the confirmation code starts with a “W”. If you do not have your receipt, Box Office staff can find your tickets by searching using the email address that you used when booking the tickets, or the credit card used to make the booking.

General Admission Adult: $18

Concession: $16

Seniors & Children (5 to 15 yrs): $14

Discount Wednesday’s – $12**

Gold Grass (includes reserve bean bed in premium viewing area) – $32

*$1.10 booking fee per ticket for online bookings

**Please note that Discount Wednesday’s do not apply on evenings that have a preview film showing, in which case standard prices will be charged. Please consult the program prior to purchasing.

PayPal Gold Grass is a premium sectioned off area where you not only have the best view in the house and a reserved bean bed but you receive the VIP treatment.

Can I Upgrade my regular ticket to a PayPal Gold Grass ticket? Opel Moonlight Cinema cannot upgrade your ticket to PayPal Gold Grass.

Can I bring kids in to PayPal Gold Grass? Kids are welcome in PayPal Gold Grass however there are no reduced price tickets for children or concession holders.

Can I buy a gift ticket for PayPal Gold Grass? Due to limited capacity PayPal Gold Grass tickets are only available for specific screenings whereas gift tickets are open dated. For this reason we are unable to offer PayPal Gold Grass Gift Tickets.

Bookings for Moonlight sessions are final and refunds are not available. For full details please refer to our Terms of Sale here. SITE STAFF ARE NOT ABLE TO MAKE REFUNDS

Student/Concession – To purchase a student/concession ticket, you must provide a valid student, transport concession or unemployment card.

Senior – To purchase a senior ticket, you must provide a valid seniors, pensioner or health care card.

Alternatively, present your current AHL or YHA membership card or PCCU credit card at the venue box office to receive the student/concession price.

Online: moonlight.com.au
At the Box Office: You can visit the Box Office at Opel Moonlight Cinema venues, gates open at 7pm, however tickets are subject to availability.
Group Bookings: For groups of 20 or more people and discounted tickets email frontdoor@moonlight.com.au We accept payments for group bookings from Visa, Mastercard and AMEX.

We cannot process transactions on AMEX at the Box Office.

Voucher:
You need to redeem your voucher online in advance of the session you wish to attend. Follow the steps below: Select the session you wish to attend and click on book tickets. Under the heading Redeem vouchers, tokens or gift cards, enter your voucher code and pin. NOTE: Please leave all Ticket Quantities at 0 (zero), or you will be charged for additional tickets. Click on continue and follow the prompts. Your Print at Home tickets together with a tax invoice will be emailed to you. Please note – $1.10 booking fee applies when booking online. Tickets cannot be redeemed for sessions marked NFT (No Free Tickets). Tickets are subject to availability. Terms of Sale apply.

Season Pass:
There are two ways to redeem your season pass. You can either redeem it at the box office on the night (subject to capacity) or book online in advance of the session you wish to attend. To redeem online, follow the steps below: Select the session you wish to attend and click on book tickets. Under the heading Redeem vouchers, tokens of gift cards, enter your voucher code and pin. (NOTE: Please leave all Ticket Quantities as 0 (zero), or you will be charged for additional tickets). Click on continue and follow the prompts. Your Print at Home tickets together with a tax invoice will be emailed to you. Please note – $1.10 booking fee applies when booking online. Tickets cannot be redeemed for sessions marked NFT (No Free Tickets). Tickets are subject to availability. Terms of Sale apply.

In the event of a rainout or cancelled session, all tickets are automatically converted into rainout vouchers for use at another session in the 2012/13 Summer Season. There are two options:

If you purchased your ticket online: You are now able to re-book online in advance of the new session you wish to attend. Please Click Here and follow the prompts. Please note you will need to have your booking reference code handy. This is located on the confirmation page when you make your booking, or on the receipt page of your Print-At-Home tickets. It is the 7-digit code beginning with “W”, NOT the individual ticket code.

If you purchased your ticket at the Box Office: Simply bring your rainout ticket to the session that you wish to attend. Tickets are subject to availability. Please bring the original ticket to be scanned at the gate – this way you avoid queuing at the Box Office. Terms of Sale apply.