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FAQs

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General information

Gates open at 7pm. We suggest arriving early to ensure a great spot on the lawn. Give yourself time to relax and enjoy a picnic or our delicious onsite catering before the film.

Screenings start at sundown (approximately 8.40pm in November, 8.50pm in December, 8.55pm in January and 8.40pm in February).

There is a licensed bar and catering at the venue providing a delicious range of snacks, light meals and hot and cold drinks.

Click here for the full menu.

Adelaide’s Moonlight Cinema is located at Botanic Park (adjacent to Adelaide Botanic Garden), Hackney Road Adelaide.

By public transport: Take a train to North Terrace Station in the city. Take the 99cx City Loop service bus (which leaves from the front of the station), or any of the 280, 281 or 282 bus routes to Botanic Park.

By car: Refer to the Adelaide Gregory’s guide Map 2, Ref K14. Enter the cinema via Plane Tree Drive. There is parking available on Plane Tree Drive and Hackney Road .

Click here for a map

There is parking available on Plane Tree Drive and Hackney Road.

A limited number of bean beds are available for hire at the venue, priced at $9. Alternatively you can bring low beach chairs (without legs), cushions, blankets and rugs. If you need to bring a full-size chair, you will be directed to sit behind all other patrons at the cinema.

MasterPass Gold Grass is a premium sectioned off area where you not only have the best view in the house and a reserved bean bed, but you receive the VIP treatment.

Can I bring kids in to MasterPass Gold Grass?
Kids are welcome in MasterPass Gold Grass however there are no reduced price tickets for children or concession holders.

Can I buy a gift voucher for MasterPass Gold Grass?
To purchase your MasterPass Gold Grass Gift Vouchers please visit the Gift Vouchers page.

You are most welcome to bring your own food and drinks (including alcohol) or enjoy something from our onsite caterers.

 

It is possible to bring dogs to Moonlight Cinema venues. We love seeing happy pooches enjoy our beautiful park! Please just take note of a few house rules: If a dog is brought into the venue it must be kept on a short leash (2m or under) at all times. The owner is required to respect the park as well as other patrons by picking up after the dog and keeping it quiet during the film. Please bring a drinking container and plenty of water for your dog. These supplies are not readily available within the venue.

Aggressive dogs will be denied entry. If a dog becomes aggressive or fights with another dog once inside the venue, the owner will be told to immediately remove their dog from the venue. Dogs classified as “dangerous” or “restricted”, and dogs needing to be muzzled, will be denied entry.  If you are uncertain about the definition of “dangerous” and “restricted” dogs, please contact us via the General Enquiries form.

 

Moonlight venues are largely smoke-free. However, every venue has a designated smoking area. Any person wishing to smoke is required to enter the designated smoking area.

Please contact the Venue Manager before you leave the cinema to report any lost items and leave your details with them. If you realise you have lost something after you have left the cinema, please contact us via the Lost Property form.

If your group is 40 or more then please click here to complete an online inquiry form.

One of our friendly staff will be in contact with you to discuss discounted tickets and assist you with your function.

 

Tickets

Online: visit the Program page.

At the Box Office: You can visit the Box Office at Moonlight Cinema venues. Gates open at 7pm, however tickets are subject to availability.

Group Bookings: Discount ticket options are available to groups and individuals who may benefit from buying tickets in bulk. For more information on Group Bookings click here.

We cannot process transactions on AMEX at the Box Office.

Please click here to view our current ticket prices and further information.

Student/Concession – To purchase a student/concession ticket, you must provide a valid student, transport concession or unemployment card.

Senior – To purchase a senior ticket, you must provide a valid seniors, pensioner or health care card.

Alternatively, present your current AHL or YHA membership card or PCCU credit card at the venue box office to receive the student/concession price.

Online: Visa, Mastercard and Paypal.

At the Box Office: Visa, Mastercard, Cash.

Use your voucher to book online in advance or present your voucher at the Box Office in exchange for an admission ticket. Please note this voucher does not guarantee admission unless booked online.

Follow the steps below:

1. Select the session you wish to attend and click on book tickets. Under the heading Redeem vouchers, tokens or gift cards, enter your voucher code and pin. NOTE: Please leave all Ticket Quantities at 0 (zero), or you will be charged for additional tickets.

2. Click on continue and follow the prompts. Your Print at Home tickets together with a tax invoice will be emailed to you. Please note – $1 booking fee applies when booking online.

Tickets are subject to availability. Terms of Sale apply.

Click Here to view an illustrated step-by-step guide.

Use your voucher to book online in advance or present your voucher at the Box Office in exchange for an admission ticket. Please note this voucher does not guarantee admission unless booked online.

Follow the steps below:

1. Select the session you wish to attend and click on book tickets. Under the heading Redeem vouchers, tokens or gift cards, enter your voucher code and pin. NOTE: Please leave all Ticket Quantities at 0 (zero), or you will be charged for additional tickets.

2. Click on continue and follow the prompts. Your Print at Home tickets together with a tax invoice will be emailed to you. Please note – $1 booking fee applies when booking online.

Tickets are subject to availability. Terms of Sale apply.

Click Here to view an illustrated step-by-step guide.

It’s the smartest way to go! All vouchers are subject to availability – so redeeming your gift voucher online is the only way to ensure you entry to the session you wish to attend. Please note that gift vouchers are paid tickets, and as such can be used for nights marked NFT (No Free List).

There is no way to upgrade a General Admission ticket to Gold Grass.

All bookings are final and tickets cannot be transferred to another ticket type. Refunds will not be granted for mistaken bookings or change of mind.

Carers attending a disabled person will be admitted free of charge by identifying themselves at the gate with the person they are caring for.

All bookings are final, and we do not refund or exchange tickets for a mistaken booking or change of mind. Refunds and exchanges will not be made for inadvertently booking the wrong session. Please check the session details carefully on each page of the booking process. The session date, time, film title and city are available for review at each step of the process.

Refunds will not be given for a cancellation or termination due to adverse weather conditions, but replacement tickets are offered. (See Weather FAQs for further details)

For full details of our refund policy please refer to our Terms of Sale here.

Booking online

Booking online is easy! Just head to the Program page and follow the prompts to book for your chosen film.

Once your online booking has been completed, you will receive an email with one PDF attachment. This contains your tickets and receipt page. Please Print all pages and proceed straight to the gate attendant with your printed tickets.

If you are unable to print your individual tickets, you can show them on your phone. Or you can go straight to the Box Office on the night and quote your receipt or booking number to receive your tickets. The receipt or booking number is the code displayed when you complete the booking. It starts with a “W”, and is also located on the receipt page of your ticket email attachment.

If you do not have your receipt or booking number, Box Office staff can search for your tickets using the email address that you used when booking the tickets.

 

 

After making a booking, a confirmation page will load and you will automatically receive a tax invoice and your print-at-home tickets by email. This email will usually come through in a few minutes but please allow up to 24hrs. Moonlight Cinema makes every effort to ensure that emails are delivered swiftly to your inbox, however they are occasionally filtered out by spam or junk mail programs. If you do not receive your confirmation email, please check your Junk Mail folder.

If you are certain you have not received the confirmation email – the next step is to check your bank or Paypal account for signs of a successful transaction. If the transaction has been confirmed and money debited – this means that the booking has gone through but there was a problem with the email address you entered when you made the booking. Typographical errors are common, especially when booking on a mobile device, and this is the most likely reason for your ticket email not arriving.

In this case, please be assured that Box Office staff can locate your booking on site, and will be able to print your tickets on the night.

If you are still concerned, and would like further help locating your tickets, please contact us via the Resend Tickets form. But we advise that there can be a 3-day expected response time on email enquiries, so if your session is imminent the best thing to do is have our friendly Box Office staff locate your tickets on the night.

All bookings are final, and we do not refund tickets for a mistaken booking. Refunds will not be made for inadvertently booking the wrong session, ticket type, or number of tickets. We ask that you please check the booking details carefully on each page of the booking process.

If you booked for the wrong city, please contact us via the Booking Online form.

All bookings are final, and we do not refund or exchange tickets. Refunds and exchanges will not be made for change of mind or inability to attend. We ask that you please check the session details carefully on each page of the booking process before you book. If you are unable to use your tickets, you are more than welcome to have a friend or family member use them in your place.

Weather

We always hope for the best but Moonlight Cinema is an outdoor event and is therefore subject to adverse weather conditions. We try to go ahead with screenings wherever possible, and do not cancel for light/intermittent/potential rain. We strongly recommend you bring wet weather gear to screenings in case of rain.

Screenings will be cancelled only if the weather poses a safety threat to patrons and staff. The decision to cancel a screening is made by the Venue Manager on site, and can be made at any time up to OR during the screening, as weather conditions are unpredictable. Patrons accept the risk that weather they consider unsatisfactory may occur on a screening night and acknowledge that tickets will not be re-validated unless a screening is officially cancelled by Moonlight Cinema.

In the event of an official cancellation, you will receive an SMS to the mobile number you entered when purchasing tickets online and an email to the booking address. You will then be able to use your Moonlight Cinema tickets to re-book for another session.

For complete Terms of Sale, please click here.

*Moonlight Cinema Head Office does not receive advance notification of a cancellation due to adverse weather, and so are unable to advise patrons of a cancellation. You will need to wait for an official SMS and/or email from the Venue.

In the event of a rainout or cancelled session, all tickets are automatically converted into rainout vouchers for use at another session in the 2014/15 Summer Season. There are two options:

If you purchased your ticket online: You are now able to re-book online in advance of the new session you wish to attend. Please Click Here and follow the prompts. Please note you will need to have your booking reference code handy. This is located on the confirmation page when you make your booking, or on the receipt page of your Print-At-Home tickets. It is the 7-digit code beginning with “W”, NOT the individual ticket code.

If you purchased your ticket at the Box Office: Simply bring your rainout ticket to the session that you wish to attend. Tickets are subject to availability. Please bring the original ticket to be scanned at the gate – this way you avoid queuing at the Box Office. Terms of Sale apply.

If your screening has been cancelled due to a technical failure or the temporary closure of the venue, please retain your tickets and wait for instructions from Moonlight Cinema regarding your options. Moonlight Cinema apologises for the inconvenience and disappointment.

Can’t find the answer you’re looking for? Try searching our Help page!

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