FAQ

General information

Adelaide’s Moonlight Cinema is located at Botanic Park (adjacent to Adelaide Botanic Garden), Hackney Road Adelaide.

By public transport: Take a train to North Terrace Station in the city. Take the 99cx City Loop service bus (which leaves from the front of the station), or any of the 280, 281 or 282 bus routes to Botanic Park.

By car: Refer to the Adelaide Gregory’s guide Map 2, Ref K14. Enter the cinema via Plane Tree Drive. There is parking available on Plane Tree Drive and Hackney Road .

Click here for a map

There is parking available on Plane Tree Drive and Hackney Road.

Gates open at 7pm. Screenings start at sundown (approximately 8.45pm in December, 8.55pm in January and 8.40pm in February).

We suggest arriving early to ensure a great spot on the lawn. Give yourself time to relax and enjoy a picnic or our delicious onsite catering before the film.

A limited number of Bean Beds are available for hire at the venue for $9. Turn up early as we do sell out! Alternatively you can bring low beach chairs (without legs), cushions, blankets and rugs. If you need to bring a chair, you will be directed to sit behind all other patrons at the cinema.

You can guarantee a Bean Bed by purchasing a Gold Grass or Connoisseur Lounge ticket.

Moonlight is an outdoor cinema, and the parks can get chilly once the sun goes down! Be prepared and pack a jumper just in case. Layer up and/or bring a blanket to snuggle under, and you’ll have a cosy night. If you don’t plan on hiring bean beds at the venue, we recommend you bring a picnic rug and pillows.

If it’s been a bit wet, we encourage you to bring something to keep dry, just in case. Ponchos and plastic picnic rugs are always a good option.

There is a licensed bar and catering at the venue providing a delicious range of snacks, light meals and hot and cold drinks.

Click Here for the full menu.

It is possible to bring dogs to Moonlight Cinema venues. We love seeing happy pooches enjoy our beautiful park! Dogs are welcome in all sections including our premium areas, Gold Grass and the Connoisseur Lounge.

Please just take note of a few house rules: If a dog is brought into the venue it must be kept on a short leash (2m or under) at all times. The owner is required to respect the park as well as other patrons by picking up after the dog and keeping it quiet during the film. Please bring a drinking container and plenty of water for your dog.

Aggressive dogs will be denied entry. If a dog becomes aggressive or fights with another dog once inside the venue, the owner will be told to immediately remove their dog from the venue. Dogs classified as “dangerous” or “restricted”, and dogs needing to be muzzled, will be denied entry.  If you are uncertain about the definition of “dangerous” and “restricted” dogs, please contact us via the General Enquiries form.

 

Disabled toilet: Yes, but not within the Moonlight site. Staff will direct you to nearby disabled toilets within the park

Wheelchair viewing area: Patrons in wheelchairs are asked to sit with patrons who bring chairs at the rear.

Paved pathways: No.

Disabled parking spot: Yes. Located at disabled parking near the Friends gate. Exact location TBC.

Audio Induction Loop: Unfortunately we don’t have an audio induction loop system at Adelaide Moonlight Cinema. Apologies for any inconvenience.

You are most welcome to BYO food and drinks (including alcohol), or enjoy something from our onsite caterers.

Moonlight venues are largely smoke-free. However, every venue has a designated smoking area. Any person wishing to smoke is required to enter the designated smoking area.

Please contact the Venue Manager before you leave the cinema to report any lost items and leave your details with them. If you realise you have lost something after you have left the cinema, please contact us via the Lost Property form.

Tickets

Online: visit the Program page.

At the Box Office: You can visit the Box Office at Moonlight Cinema venues. Gates open at 7pm, however tickets are subject to availability.

We cannot process transactions on AMEX at the Box Office.

Please Click here to view our current ticket prices and further information.

It’s the smartest way to go! All vouchers and tickets are subject to availability.

If redeeming your gift voucher online is the only way to ensure you entry to the session you wish to attend. Please note that gift vouchers are paid tickets, and as such can be used for nights marked NFT (No Free List).

First you will need a Cinebuzz membership account. You can earn great rewards including exclusive screenings and free movie tickets, so Join Now…it’s free!

The $15 ticket price will appear on the booking page, as long as you are logged in to your Cinebuzz account. Need more help? Here’s an illustrated Step-by-Step Guide

We accept Event Cinemas Gift Cards for online ticket purchases and at Moonlight venues. You can use them for tickets, food & drinks and bean bed hire. Event Cinemas Gift Cards are the plastic gift cards which are pre-loaded with a value between $15-$150.

We do not accept Event Cinemas individual ticket vouchers, including:

  • Event Cinemas branded complimentary tickets or individual ticket vouchers
  • Event Cinemas Gold Class gift vouchers
  • Hoyts or other cinema branded vouchers

Click here to purchase Moonlight Cinema individual ticket vouchers online.

After making a booking, a confirmation page will load and you will automatically receive a tax invoice and your print-at-home tickets by email. This email will usually come through in a few minutes but please allow up to 24hrs. Moonlight Cinema makes every effort to ensure that emails are delivered swiftly to your inbox, however they are occasionally filtered out by spam or junk mail programs. If you do not receive your confirmation email, please check your Junk Mail folder.

If you are certain you have not received the confirmation email – the next step is to check your bank or Paypal account for signs of a successful transaction. If the transaction has been confirmed and money debited – this means that the booking has gone through but there was a problem with the email address you entered when you made the booking. Typographical errors are common, especially when booking on a mobile device, and this is the most likely reason for your ticket email not arriving.

In this case, please be assured that Box Office staff can locate your booking on site, and will be able to print your tickets on the night.

If you are still concerned, and would like further help locating your tickets, please contact us via the Resend Tickets form. But we advise that there can be a 3-day expected response time on email enquiries, so if your session is imminent the best thing to do is have our friendly Box Office staff locate your tickets on the night.

Yes. Head straight to the gate with the tickets displayed on your smartphone/tablet screen.

Student/Concession – To purchase a student/concession ticket, you must provide a valid student, transport concession or unemployment card.

Senior – To purchase a senior ticket, you must provide a valid seniors, pensioner or health care card.

Carer – Carers attending a disabled person will be admitted free of charge by identifying themselves at the gate with the person they are caring for. For more information on Carer tickets click here.

Alternatively, present your current EVT or YHA membership card or PCCU credit card at the venue box office to receive the student/concession price.

Gold Grass is a premium sectioned off area where you’ll have the best view in the house and a reserved bean bed. Our hosts will also take your order and serve refreshments straight from the fully licensed bar and food truck.

Can I bring kids into Gold Grass?

Kids are welcome in Gold Grass however there are no reduced price tickets for children or concession holders.

Can I buy a gift voucher for Gold Grass?

To purchase your Gold Grass Gift Vouchers please visit the Gift Vouchers page.

The Connoisseur Lounge is an area where the you can relax and enjoy the movies under the stars, with a reserved comfy Bean Bed thanks to Connoisseur. Ticket price includes a Bean Bed in the Connoisseur Lounge section.

There is no wait service to this area but you’re welcome to visit our fully licensed bar and food truck on site.

All bookings are final, and we do not refund or exchange tickets for a mistaken booking or change of mind. Refunds and exchanges will not be made for inadvertently booking the wrong session. Please check the session details carefully on each page of the booking process. The session date, time, film title and city are available for review at each step of the process.

Refunds will not be given for a cancellation or termination due to adverse weather conditions, but replacement tickets are offered. (See Weather FAQs for further details)

For full details of our refund policy please refer to our Terms of Sale here.

All bookings are final, and we do not refund or exchange tickets. Refunds and exchanges will not be made for change of mind or inability to attend. We ask that you please check the session details carefully on each page of the booking process before you book. If you are unable to use your tickets, you are more than welcome to have a friend or family member use them in your place.

Weather

As an outdoor event Moonlight Cinema is subject to weather. We try to go ahead with screenings wherever possible, and do not cancel for light/intermittent/potential rain. We strongly recommend you bring wet weather gear to screenings in case of rain.

Screenings will be cancelled only if the weather poses a safety threat to patrons and staff. Screenings are cancelled based on the conditions on site. We try to cancel as early as possible, however as weather conditions are unpredictable we may have to cancel close to or during the screening. Patrons accept the risk that weather they consider unsatisfactory may occur on a screening night and acknowledge that tickets will not be re-validated unless a screening is cancelled by Moonlight Cinema.

In the rare event that a session is cancelled, ticket holders will receive an SMS and an EMAIL, we will update the movie listing on our WEBSITE and we will post a notification on FACEBOOK. In addition, SIGNAGE will be erected on site. You will then be able to use your Moonlight Cinema tickets to re-book for another session.

For complete Terms of Sale, please click here.

*Moonlight Cinema Head Office often does not receive advance notification of a cancellation due to adverse weather, and so are unable to advise patrons of a cancellation. Please wait for the SMS and/or email from the Venue.

In the event of a rainout or cancelled session, all tickets are automatically converted into rainout vouchers for use at another session in the 2016/17 Summer Season. There are two options:

If you purchased your ticket online: You are now able to re-book online in advance of the new session you wish to attend. Please Click Here and follow the prompts. Please note you will need to have your booking reference code handy. This is located on the confirmation page when you make your booking, or on the receipt page of your Print-At-Home tickets. It is the 7-digit code beginning with “W”, NOT the individual ticket code.

If you purchased your ticket at the Box Office: Simply bring your rainout ticket to the session that you wish to attend. Tickets are subject to availability. Please bring the original ticket to be scanned at the gate – this way you avoid queuing at the Box Office. Terms of Sale apply.

Can't find the answer you're looking for? Try searching our Help page!

OUR SPONSORS

  • windows
  • wotif
  • allianz
  • blackhawk
  • connoisseur
  • telstra
  • lindemans
  • cadbury
  • holden
  • satourism
  • bundabergv2
  • uniqlo