FAQ

General information

Moonlight Cinema is located at QT Port Douglas, 87-109 Port Douglas Road Port Douglas. From Cairns International and Domestic Airport, drive north along the Captain Cook Highway. Take a right into Port Douglas Road then the resort is on your left. Rydges Sabaya Resort is approximately 50 minutes drive.

Parking is available at QT Port Douglas, 87-109 Port Douglas Road. Drive through the main entry, turn left and follow the signs to the dedicated Moonlight Cinema parking area.

Gates open at 6.30pm and screenings start at approximately 7:15pm. Films advertised as EARLY START commence at 6.30pm, with gates opening at 5.30pm.

We suggest arriving early to ensure a great spot on the lawn. Give yourself time to relax and enjoy a picnic or our delicious onsite catering before the film.

Bean Beds are available for hire at the venue for $9. Alternatively you can bring your own bean bags, low beach chairs (without legs), cushions, blankets and rugs. If you need to bring a chair, you will be directed to sit behind all other patrons at the cinema.

Moonlight is an outdoor cinema, and the parks can get chilly once the sun goes down! Be prepared and pack a jumper just in case. Layer up and/or bring a blanket to snuggle under, and you’ll have a cosy night. If you don’t plan on hiring bean beds at the venue, we recommend you bring a picnic rug and pillows.

If it’s been a bit wet, we encourage you to bring something to keep dry, just in case. Ponchos and plastic picnic rugs are always a good option.

There is a licensed bar and catering at the venue providing a delicious range of snacks, light meals and hot and cold drinks.

It is possible to bring dogs to Moonlight Cinema venues. We love seeing happy pooches enjoy our beautiful park! Dogs are welcome in all sections including our premium areas, Gold Grass and the Connoisseur Lounge.

Please just take note of a few house rules: If a dog is brought into the venue it must be kept on a short leash (2m or under) at all times. The owner is required to respect the park as well as other patrons by picking up after the dog and keeping it quiet during the film. Please bring a drinking container and plenty of water for your dog.

Aggressive dogs will be denied entry. If a dog becomes aggressive or fights with another dog once inside the venue, the owner will be told to immediately remove their dog from the venue. Dogs classified as “dangerous” or “restricted”, and dogs needing to be muzzled, will be denied entry.  If you are uncertain about the definition of “dangerous” and “restricted” dogs, please contact us via the General Enquiries form.

 

BYO alcohol is not permitted at Moonlight Port Douglas, however you are welcome to bring your own food. We have a fully licensed bar on site selling alcoholic beverages.

Moonlight venues are largely smoke-free. However, every venue has a designated smoking area. Any person wishing to smoke is required to enter the designated smoking area.

Please contact the Venue Manager before you leave the cinema to report any lost items and leave your details with them. If you realise you have lost something after you have left the cinema, please contact us via the Lost Property form.

Tickets

Online: moonlight.com.au (We recommend joining Cine Buzz rewards prior to booking for $13 tickets. Join Now…it’s free!)
Box Office: Opens at 6:30pm (5.30pm for EARLY START screenings), tickets are subject to availability.
Groups: For groups of 40 or more visit our Groups page.

Adult: $17.50

Cine Buzz Members: $13 (Join Now… it’s free!)

Concession: $14.50

Seniors and children 3-15 years of age: $13

*$1 booking fee per ticket booked online.

It’s the smartest way to go! All vouchers and tickets are subject to availability.

If redeeming your gift voucher online is the only way to ensure you entry to the session you wish to attend. Please note that gift vouchers are paid tickets, and as such can be used for nights marked NFT (No Free List).

You can redeem your voucher online in advance of the session you wish to attend, or present your voucher at the Box Office in exchange for an admission ticket. Please note this voucher does not guarantee admission unless booked online.

Detailed instructions are located HERE, or use the Step-by-Step Voucher Guide.

Tickets are subject to availability. Terms of Sale apply.

After making a booking, a confirmation page will load and you will automatically receive a tax invoice and your print-at-home tickets by email. This email will usually come through in a few minutes but please allow up to 24hrs. Moonlight Cinema makes every effort to ensure that emails are delivered swiftly to your inbox, however they are occasionally filtered out by spam or junk mail programs. If you do not receive your confirmation email, please check your Junk Mail folder.

If you are certain you have not received the confirmation email – the next step is to check your bank or Paypal account for signs of a successful transaction. If the transaction has been confirmed and money debited – this means that the booking has gone through but there was a problem with the email address you entered when you made the booking. Typographical errors are common, especially when booking on a mobile device, and this is the most likely reason for your ticket email not arriving.

In this case, please be assured that Box Office staff can locate your booking on site, and will be able to print your tickets on the night.

If you are still concerned, and would like further help locating your tickets, please contact us via the Resend Tickets form. But we advise that there can be a 3-day expected response time on email enquiries, so if your session is imminent the best thing to do is have our friendly Box Office staff locate your tickets on the night.

Yes. Head straight to the gate with the tickets displayed on your smartphone/tablet screen.

Student/Concession – To purchase a student/concession ticket, you must provide a valid student, transport concession or unemployment card.

Senior – To purchase a senior ticket, you must provide a valid seniors, pensioner or health care card.

Carer – Carers attending a disabled person will be admitted free of charge by identifying themselves at the gate with the person they are caring for. For more information on Carer tickets click here.

Alternatively, present your current EVT or YHA membership card or PCCU credit card at the venue box office to receive the student/concession price.

All bookings are final, and we do not refund or exchange tickets for a mistaken booking or change of mind. Refunds and exchanges will not be made for inadvertently booking the wrong session. Please check the session details carefully on each page of the booking process. The session date, time, film title and city are available for review at each step of the process.

Refunds will not be given for a cancellation or termination due to adverse weather conditions, but replacement tickets are offered. (See Weather FAQs for further details)

For full details of our refund policy please refer to our Terms of Sale here.

Weather

As an outdoor event Moonlight Cinema is subject to weather. We try to go ahead with screenings wherever possible, and do not cancel for light/intermittent/potential rain. We strongly recommend you bring wet weather gear to screenings in case of rain.

Screenings will be cancelled only if the weather poses a safety threat to patrons and staff. Screenings are cancelled based on the conditions on site. We try to cancel as early as possible, however as weather conditions are unpredictable we may have to cancel close to or during the screening. Patrons accept the risk that weather they consider unsatisfactory may occur on a screening night and acknowledge that tickets will not be re-validated unless a screening is cancelled by Moonlight Cinema.

In the rare event that a session is cancelled, ticket holders will receive an SMS and an EMAIL, we will update the movie listing on our WEBSITE and we will post a notification on FACEBOOK. In addition, SIGNAGE will be erected on site. You will then be able to use your Moonlight Cinema tickets to re-book for another session.

For complete Terms of Sale, please click here.

*Moonlight Cinema Head Office often does not receive advance notification of a cancellation due to adverse weather, and so are unable to advise patrons of a cancellation. Please wait for the SMS and/or email from the Venue.

In the event of a rainout or cancelled session, all tickets are automatically converted into rainout vouchers for use at another session in the 2016/17 Summer Season. There are two options:

If you purchased your ticket online: You are now able to re-book online in advance of the new session you wish to attend. Please Click Here and follow the prompts. Please note you will need to have your booking reference code handy. This is located on the confirmation page when you make your booking, or on the receipt page of your Print-At-Home tickets. It is the 7-digit code beginning with “W”, NOT the individual ticket code.

If you purchased your ticket at the Box Office: Simply bring your rainout ticket to the session that you wish to attend. Tickets are subject to availability. Please bring the original ticket to be scanned at the gate – this way you avoid queuing at the Box Office. Terms of Sale apply.

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