Nobody likes rain on their parade! But as an outdoor event, Moonlight Cinema is subject to the elements and will go ahead in most weather conditions, including light, intermittent or potential rain. A cancellation will only be considered if the conditions present a danger to patrons or staff.
Patrons accept the risk that weather they consider unsatisfactory may occur on a screening night and acknowledge that tickets are non-refundable. But if a session is cancelled, your tickets will be transferable for another night in the current season.
We encourage you to pack smart and bring something to keep warm and dry, just in case. The temperature can drop at night, especially in parkland. Ponchos, blankets and plastic picnic rugs are always a good option.
Don’t worry, we’ve got your back. The Venue Manager will be monitoring ground conditions, and checking the weather radar (please bear in mind that conditions on site may differ to what you are experiencing at home). We try to cancel as early as possible, but the decision is rarely made before 4:30pm. Since the weather can turn unexpectedly, cancellations may need to occur at any time up to or during the screening.
In the rare event that a session is cancelled, ticket holders will receive an SMS and an EMAIL, we will update the movie listing on our WEBSITE and we will post a notification on FACEBOOK. In addition, SIGNAGE will be erected on site. Please assume the session is going ahead, unless you receive the official notification. If you decide not to attend without receiving notice, your tickets will be forfeited.
What a shame! But don’t worry, you can use your tickets again for another session in the current season.
If you booked online: Click the button and follow the prompts to swap your tickets to another session. You will need to have your booking reference code handy. This is located on the receipt page of your Print-At-Home tickets. It is the 7-digit code beginning with “W”. PLEASE NOTE: If you’re having trouble swapping your tickets online, you may either Contact Us or take your original tickets straight to the Box Office to the swapped on arrival at your next session.
If you purchased at the Box Office: Simply bring your tickets to the new session that you wish to attend. You can take the original ticket straight to the gate scanners – this way you avoid queuing at the Box Office. Check the program page for sold out sessions.
Please visit the Terms of Sale for the full cancellation policy.